How to request deletion of your data

If you used Waiter as a restaurant customer

This applies if you used the digital menu, made reservations or wrote to a restaurant on WhatsApp.

1. Write to team@projectapp.co with the subject “Eliminar mis datos” (delete my data).
2. Include:
   • the restaurant’s name;
   • the email or WhatsApp number you used with it;
   • whether you want everything deleted or only part of it, for example the conversation with the assistant.
3. We will ask you to confirm your identity with a code sent to that same email or number.
4. Within 15 business days at most, we delete or anonymize:
   • your menu account;
   • your conversations with the assistant and on WhatsApp;
   • your contact details in the restaurant’s customer records;
   • your favorites and preferences.
5. We send you a confirmation with a request code.

What we keep by legal obligation: the orders, payments and invoices the law requires us to keep, without your name or contact details whenever possible.

If you stopped writing to a restaurant on WhatsApp

• you can block its number on WhatsApp to stop receiving messages;
• to erase what you already sent, follow the steps above.

If you are a restaurant

You can disconnect WhatsApp from your Waiter console and request deletion of your account information by writing to team@projectapp.co.

Questions?

team@projectapp.co · +57 323 812 2373. See also the Waiter privacy policy.